Shipping and Delivery

1. Order processing

Orders are usually processed within 1-3 business days after payment confirmation. A confirmation email with tracking information will be sent once your order has been shipped.

If any item is unavailable, preparation times may be modified. Available delays will be advised.

2. Delivery time

Estimated delivery time is within 7-15 business days (possibly longer, depending on destination) from the date the order is shipped. Deliveries will be made from Monday to Saturday, closed on Sunday (except holidays). A signature will be required upon delivery.

However, there will be circumstances we cannot foresee such as weather conditions or logistical difficulties that may result in minor delays. Please allow additional shipping days for delivery. If there is a delay in shipping, we will contact you via email.

3. Shipping price

Standard shipping is $6.99 for all orders.

4. Order tracking:

You will receive a confirmation email or text message with a tracking identification number and a link to track your package. To track your package, you can visit our tracking page. If you are unsure of your ID, please check our delivery confirmation email.

5. Incomplete or incorrect address

If the package is returned to sender (Gladyce.store) due to incomplete or incorrect address, the customer is responsible for paying the second shipping fee. We will contact the customer if this occurs with an invoice for shipping costs

6. Package is lost or missing

Gladyce.store is not responsible for lost and/or stolen packages.

In the unfortunate event that your package has not been received after delivery confirmation, please contact your local carrier to request compensation. The shipping labels we print come directly from the address you provided at checkout. You are responsible for filling in your correct address. If you put the wrong address, it is not our responsibility.

7. Contact us

Please contact our customer service staff if you need any assistance or have any questions about our shipping regulations at: [email protected]